Change Management
Prosci ADKAR-based change programmes that make new systems and structures stick — stakeholder mapping, sponsor coaching, communications, training and adoption measurement, from pilot to enterprise rollout.
Management Consulting · Trinidad & Tobago · Caribbean
Transformation, delivered by the people who scope it.
Mahon Consulting unites advisory, transformation and development in one practice for Caribbean SMEs and enterprises — sharpening strategy, redesigning how work gets done, and building the systems and AI that carry the change. The principals who scope your engagement lead every phase.
25+Years of delivery
10Sectors served
6,500+People led through change
2Prosci-certified principals
Experience includes ANSA McAL Group Central Bank of Trinidad & Tobago Goldman Sachs BUPA Carib Brewery Marks & Spencer
What we do
Services built around one question:
what has to change for you to grow?
Six disciplines, one integrated practice. Engage them individually, or combined into a single transformation programme.
Balanced Scorecard & Strategy Execution
Translate strategy into measures people can act on. Certified Balanced Scorecard practice: strategy maps, KPIs and cascaded scorecards — proven in a group-wide rollout across a regional conglomerate.
Organisational Redesign
Structures, roles and operating models aligned to strategy — org design, shared-services models, service catalogues, spans and layers, decision rights, and the workforce transition plan to get there.
Process Mapping & Improvement
See how work actually flows, then fix it. Process mapping, root-cause analysis and performance metrics that surface quick wins and build a prioritised roadmap for sustainable operational improvement.
Digital Transformation & Solution Design
From requirements to working software. We design and build the bespoke systems your processes need — websites, e-commerce, client portals, custom applications and integrations — with service quality designed in from the start, applying the Disney Institute's approach to quality service.
ERP for SMEs
One system of record for finance, inventory, purchasing and sales — designed around how your business actually works and sized for small and mid-sized businesses, with change management built in. We recommend and build what fits you, never a vendor's box.
Software delivery, end to end Websites & e-commerce Client portals & custom applications System integrations & automation ERP implementation & support
Artificial intelligence
AI, applied where it pays.
Every business is being told to "do AI." We help you do it deliberately — grounded in your processes and data, measured by business outcomes, and delivered by practitioners who build with these tools every day.
AI Readiness Assessment
A structured review of your processes, data and skills that identifies where AI creates real value — and where it doesn't. You get a prioritised, costed adoption roadmap, not a slide deck of possibilities.
AI-Powered Workflow Automation
Agentic AI and automation applied to the work that consumes your team — document handling, customer enquiries, reporting, reconciliations — connected safely to the systems you already run.
Data & Decision Intelligence
Dashboards and analytics that answer executive questions, plus retrieval-based AI assistants that answer from your documents and data — accurately, with sources — instead of from guesswork.
AI Enablement & Capability Building
Practical training and governance so your people use AI well: use-case selection, prompt and tool skills, data-safety guardrails, and the change management to make adoption stick.
Why us for AI? We are builders, not resellers. Our own practice runs on AI-assisted delivery — which is why we can implement in weeks what others scope for months, and tell you honestly when AI is not the answer.
How we work
A five-phase approach, proven across sectors.
Interactive workshops with the people who do the work, so solutions are co-created — not imposed. Change management runs through every phase, not just the end.
Phase 1
Discovery
Understand the current landscape — services, people, systems and the real delivery challenges.
Phase 2
Define
Agree the vision, goals and root causes. What does better look like, and how will we measure it?
Phase 3
Design
Specify the changes — business, technical and organisational — within your budget and capability.
Phase 4
Implement
Build and roll out: processes, structures, systems, dashboards and training — with structured delivery.
Phase 5
Reinforce
Support adoption, transfer knowledge and embed continuous improvement so results last.
The principals
You work directly with us.
Every engagement is led hands-on by two senior practitioners with complementary disciplines — the technology and process depth, and the people and organisation depth, that transformation needs.
Mark Mahon
Enterprise Transformation · Digital & ERP
Executive consultant with 25+ years across digital transformation, system integration and process improvement — from Sapient in London (Goldman Sachs, BUPA, NHS) to leading engagements for the ANSA McAL Group and the Central Bank of Trinidad & Tobago. Mark bridges business and technology: he maps the process, designs the solution and leads the build.
Prosci Change Management Disney Institute — Quality Service BSc Computer Systems Eng., Nottingham Advanced AI Practitioner
Jodi Mahon
Change · Organisation Design · Strategy Execution
Enterprise change and transformation executive with 20+ years advising senior leadership teams. As Head of Group Change & Transformation at ANSA McAL, Jodi led transformation across 6,500 employees and ten sectors — Balanced Scorecard rollout, M&A integration, shared-services redesign and group-wide culture and leadership frameworks.
Prosci — Enterprise & Practitioner Balanced Scorecard Institute Strategic Org Design, USC Enterprise Transformation, MIT MBA, Imperial College London
Why Mahon
Big-firm methods. Boutique accountability.
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Principal-led delivery
The principals who scope your engagement lead it in the room. Decisions get made faster and quality never dilutes.
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Certified methodologies
Prosci, Balanced Scorecard Institute, Disney Institute — recognised frameworks, applied with regional judgement.
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Advice that ships
We don't stop at the recommendation. We design, build and implement the systems the strategy needs.
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Caribbean depth, global standards
Based in Trinidad & Tobago, formed in London — we deliver to international standards in a regional context.
Track record
Trusted in the region. Proven internationally.
Caribbean
- ANSA McAL Group Group head office and subsidiaries across 10 sectors
- Central Bank of Trinidad & Tobago Change management for enterprise system implementation
- Carib Brewery Process & systems improvement
- Guardian Media Transformation & operations
- Standard Distributors Retail systems: POS, warehouse, hire purchase, service
- Intercontinental Shipping Group · GA Farrell Operational reviews & systems
International
- Goldman Sachs Delivery leadership, Sapient London
- BUPA · NHS Public-sector and healthcare programmes, UK
- Royal Bank of Scotland Financial services delivery, UK
- Marks & Spencer · Barclaycard Digital & e-commerce programmes, DigitasLBi
- AstraZeneca Global launch-tracking platform, IMS Health London
- BHP Billiton · Atos Energy-sector operations · public-sector modernisation
Client names reflect engagements delivered by the principals across their careers, including senior roles and prior consulting practices.
Contact
Tell us what has to change.
Whether it's a defined RFP or a problem you can't yet name, start with a conversation. We'll tell you honestly what we'd do, how long it would take, and whether we're the right fit — within days, not weeks.
Email · RFPs & RFQs welcome
info@mahonconsultingltd.comBased in
Trinidad & Tobago — serving the Caribbean, and clients worldwide remotely.